RRUGG
Newaygo, MI,USA
Senior Member
Joined: 08/08/2003
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We like the auto renewal because we're away from home so often and do not have mail sent in the summer when ours renews.
RRUGG
2008 Dodge 2500 QC 4x4 SB Cummins 6 speed auto 3.73
1997 Holiday Rambler 29FK travel trailer
2006 Summit 22RB travel trailer
2003 Dodge Grand Caravan Sport
Bob & Grace professional retirees
Good Sam life members
Camped in 49 states. Missing Hawaii.
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JCWWBT
Georgia
Full Member
Joined: 12/08/2007
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When I signed up for coverage with them I told them the previous owner of our RV had coverage through them as well until 2010. the representative said that I should have the previous owner call because they would refund her money for the remainder of the term. Maybe you could just tell them you no longer have the RV since you plan on selling it anyways.
1996 Itasca Suncruiser 37RW
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GizmosMom
Central Texas
Senior Member
Joined: 02/18/2002
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We also received a notice in the mail about our renewal coming up and email, too.
I also keep a list of automatic renewals with my bills.
I disagree with the person who wrote that their whole business is directed toward people who they can slide things past.
Marilyn w/ Joe, 2000 Xplorer Class B van, usually pulling a Ranger bass boat.
Smudge, (in photo) a Shih Tzu/Yorkie Mix and Gizmo is waiting at the Rainbow Bridge
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MarketingDude
Ventura CA
New Member
Joined: 06/27/2008
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Hello -
I work in the renewal department for Emergency Road Service (ERS). As has been noted, Good Sam ERS sends a reminder post card before we charge the next year of membership as a courtesy. We have many thousands of members who are enrolled in Direct Payment so that there is never a lapse in their service. We want to avoid the situation where we have had some members call for service only to find that their membership had expired and they had missed our renewal notices. While we will arrange service on their behalf, it is then at the member's expense at that point. Sometimes that has been in the range of hundreds of dollars depending on the type of disablement. Enrollment in Direct Payment is not intended as a way to generate additional renewals as ERS has a 96% satisfaction rating and a very high member retention rate. We are not in the business of trying to deceive anyone. Direct Payment is truly a service to our members as a lapse in service can lead to a bad experience. Prepaid Emergency Roadside Service, especially one that is formulated to serve RV owners, is cheap insurance that you never want to have run out. Just thought you'd like to know the facts.
Regards!
Ken H.
Good Sam ERS Marketing
* This post was
edited 06/27/08 05:18pm by MarketingDude *
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turtle2468
MD
Senior Member
Joined: 04/21/2006
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I too got a notice 30 days before renewal so i could stop it if I wanted to.
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Jim@HiTek
Gresham, OR, USA
Senior Member
Joined: 07/17/2004
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I did not have auto renewal and my coverage lapsed. A month later when I called in with a problem, Good Sam allowed me to renew right over the phone and then dispatched a tow truck. Thanks GS!
I'm not sure that they are evil, but their Direct Mail Ad service sure is. Tons of junk mail, for all their programs, and even though they KNOW I can't buy full coverage insurance for my 14 year old RV (they have a 10 year cut off), I still get junk mail about it! Dumb!
 Jim@HiTek
Have shop, will travel!
Visit my travel & RV repair blog site.
1994 Fleetwood Bounder
Cummins Diesel, 190HP, 36.5'
Black Rock Lava Park, Nevada
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tatest
Oklahoma
Senior Member
Joined: 05/14/2005
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You most likely asked for, or agreed to, automatic renewal when you signed up. You gave them a credit card number to do it.
Tom Test
Itasca Spirit 29B
2001 Ranger Edge
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