jim87vette
Arizona
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Joined: 07/25/2008
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Sorry about your bad experience I guess your best way to get back at these people is by doing business elsewhere.I didn't realize they are so strict with policies at Cg's-I boondock 97% of the time.
08 GMC 3500 Dually Duramax
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rhillx4
Huntington Beach ,CA
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Joined: 10/13/2007
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Sorry you had a bad experience. I have had to cancel 1 time at the last moment. With a CG in California. Because the car broke down on the way there. Got all but $10.00 back ( I felt that was fair). Hope your little one is all better now!
* This post was
edited 09/25/08 08:48pm by rhillx4 *
2002 Dodge Ram 1500 Quad-Cab
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fatmanobx
kill devil hills, n.c.
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Joined: 12/27/2004
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All part of the risk of reservation. I understand your point of times are hard for familys, but they are no better for the owner of campgrounds either....
2003 Four Winds Infinity 37'
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swebber
Brunswick , MD
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Joined: 02/14/2005
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Drummer Boy has changed a lot of their policies and to that is why we have narrowed our stays there to once per year and we will see how that fairs after our stay there next month for Halloween.
They did relent on their NoMoneyBack stance provided you cancel at least two weeks in advance but their PayItAllInAdvance plocy really grinds my b*#t. They are the only CG in Gettysburg area that requires it and they are also the highest priced CG in the area as well.
I am sorry to hear about your child and I do hope that he/ she is better now.
Steve & Tracy Webber
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fla-gypsy
North Florida
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Joined: 04/19/2005
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There have been many negative reports about this CG and it's new owners. No need to flail the OP for a first time rant. Maybe he will hang around long enough to hear about the good CG's. Some of you people act like you never complain about anything, which is bunk!
05 Super Duty XLT CC 5.4/3.73 5 sp auto Torqshift
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10tca01
Columbia Missouri
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Joined: 02/25/2008
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Drummer Boy stinks...
I resent that...
(look in my profile)
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wayne_tw
South Dakota/Georgia
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Joined: 07/21/2007
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10tca01 wrote:Drummer Boy stinks...
I resent that...
(look in my profile)
Great sense of humor!!!!
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Jim&Peg
Central Ohio
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Joined: 07/14/2004
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Typically the snowbird CGs in Florida require a month's non returnable deposit. I lost that amount because of health reasons last winter. I understood the policy - just the risk you take.
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firecapt1
Sonoma County, CA
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Joined: 11/28/2007
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I agree with DBS! If I have reservations at a motel and a problem comes up they always offer at least a 48 hour if not a 24 hour cancellation policy, with NO PENALTY.
If I thought we were causing an RV park to lose a customer due to an empty space at the last minute I could agree with their policy. However, I have never experienced a full campground with not one space left except during a holiday period or during a special event (in the campground’s area).
In other words, most of our nights spent in an RV campground (except the above mentioned special times) there have been at least one if not many empty spaces. So, the management simply tries to “fill a space” at the expense of someone who had to cancel at the last minute. The industry needs a wake-up call; people have problems, unexpected sickness, death, or just a personal issue that came up that caused their plans to change.
I have probably stayed at 300 or more motels in my life before RV’ing and have never, never, never, had one tell me that the reservation was “iron-clad” and could not be cancelled within a reasonable period (usually 24-48 hours before the reservation date) without penalty
My thought would be that unless I had agreed to a forfeiture of funds in advance if I was to cancel, I would dispute them on my credit card. I am a valued customer with my MasterCard and have never had them fail to credit my account and keep it that way after the dispute was settled.
Perhaps the RV campground industry needs to realize that they are no different from a motel and start treating their customers and potential customers with a little more respect; it's just good business.
After all, will you ever go to that campground again? Would you recommend it to your friends? Would you share your negative experience online? The loss of business to the campground is greater than they realize and certainly more than your cancelled reservation.
Sorry!! This subject just pushes my button. In no other industry that I know of is there such a rigid policy regarding cancellations, although I’m sure that some of you will disagree.
JMHO
Frank, Martha & Ryan
2007 Ford F-250 SD Crew Cab
2006 Cougar 289EFS
Happy Trails to you, until we meet again!
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4campnuts
Southern NH
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Joined: 05/23/2005
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It's not fair either way, for the canceling customer or the CG, unfortunately. I have children and can totally understand last minute emergencies, nor would I want to throw my money away. I would hope the CG would at least give me a credit towards a future stay. But, on the flip side, if the CG doesn't stick to it's cancellation policies, it could start a trend, lots of people could become carefree about their reservations and cancel last minute, then the CG loses a lot of money that they count on to run their business, and the downward cycle starts. It's too bad for the customer and the CG 
nobody wants to lose their money. IMO the best policy is that if the site gets reserved again after the last minute cancellation, then the CG could refund the original customer's money. Might not always work out, but it's a compromise and there is the chance that they might both get their money.
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