Motorhome Magazine Open Roads Forum: Reply from Four Winds on body issue
Open Roads Forum Already a member? Login here.   If not, Register Today!  |  Help

Newest  |  Active  |  Popular  |  RVing FAQ Forum Rules  |  Forum Help and Support  |  Contact

Search:   Advanced Search

Search only in Class C Motorhomes

Open Roads Forum  >  Class C Motorhomes  >  All

 > Reply from Four Winds on body issue

Reply to Topic  |  Subscribe  |  Print Topic  |  Post New Topic  | 
Page of 4  
Prev
Westronics

Redmond, WA

Moderator

Joined: 08/07/2002

View Profile

Offline
Posted: 10/10/08 08:32pm Link  |  Quote  |  Print  |  Notify Moderator

dleslie125 wrote:

The troublesome thing here is that the MH only had 300 miles on it when they bought it. To me that means someone hardly got it off the lot before trading. Does that smack you as a vehicle that should now have no warranty? It confirms to me that Thor is not a MH manufacturer I'd even think of giving my money.


Should have a warranty? Maybe so. Does have a warranty. Clearly not.

It is the buyer's responsibility to check that the original warranty will survive a change in ownership. It is a very sad situation, certainly, but the buyer failed to ensure he actually had warranty coverage and, as it turns out, he did not have any warranty.

It would be a whole different conversation if there was any indication that the dealer misrepresented the situation and told the original poster that he had warranty coverage, but there is no indication that this happened, nor is there any obligation on the dealer's part to ensure that the new owner is aware that there is no warranty coverage - it is the new owner's responsibility to check on this before finalizing the purchase. I am very, very sorry that he did not think of doing this but, at this point, there is on real recourse for him.

It's a sad situation, but the responsibility for buying a vehicle without any warranty lies on the shoulders of the buyer. Any time one buys something used, it is sold "as is" unless there are clear terms to the contrary.

If this happened to me would I be upset? Sure I would. Would I try to get the manufacturer to help me out? Certainly. But, in the end, I'd have to accept it as an expensive life lesson and move on.


2002 Jayco Greyhawk 24SS, Cameras (RVCams), ScanGauge II/Blendmount, 300W Inverter, Airtabs,12' Portabote w/sail, Be kind to septic systems.
Ford motorhome customer service: 1-800-444-3311.


dleslie125

Southern Ontario/Palmetto FL in Winter

Senior Member

Joined: 03/21/2003

View Profile

Offline
Posted: 10/10/08 08:42pm Link  |  Quote  |  Print  |  Notify Moderator

Westronics wrote:

dleslie125 wrote:

The troublesome thing here is that the MH only had 300 miles on it when they bought it. To me that means someone hardly got it off the lot before trading. Does that smack you as a vehicle that should now have no warranty? It confirms to me that Thor is not a MH manufacturer I'd even think of giving my money.


Should have a warranty? Maybe so. Does have a warranty. Clearly not.

It is the buyer's responsibility to check that the original warranty will survive a change in ownership. It is a very sad situation, certainly, but the buyer failed to ensure he actually had warranty coverage and, as it turns out, he did not have any warranty.

It would be a whole different conversation if there was any indication that the dealer misrepresented the situation and told the original poster that he had warranty coverage, but there is no indication that this happened, nor is there any obligation on the dealer's part to ensure that the new owner is aware that there is no warranty coverage - it is the new owner's responsibility to check on this before finalizing the purchase. I am very, very sorry that he did not think of doing this but, at this point, there is on real recourse for him.

It's a sad situation, but the responsibility for buying a vehicle without any warranty lies on the shoulders of the buyer. Any time one buys something used, it is sold "as is" unless there are clear terms to the contrary.

If this happened to me would I be upset? Sure I would. Would I try to get the manufacturer to help me out? Certainly. But, in the end, I'd have to accept it as an expensive life lesson and move on.


We part company on this one completely my friend. Given the mileage an ethical dealer WOULD make it very clear that there was no warranty. A shyster dealer would not. IMO the purchase price with and without a warranty would be significantly different. Most MHs have MORE than 300 miles on them when they arrive at the dealer. As I stated earlier, I can't imagine buying a Thor product given the frequency of problems I've read about and heard about from owners.

Your belief seems to be that it is the goal of the dealer to take the buyer for all they can. Maybe most are like that, and if that is the case none of them deserve to survive the turmoil we are seeing.


Don, Bev & Phil
07 Jayco 32SS on Kodiak May 07 Yahoo Kodiak Group
06 HR Amb 40PLQ ISC 330/950 9/05-5/07
04 Winnie Jrny 39W CAT C7 7/04-9/05)
00 Triple E Commander 5/03-5/04
Toad - 07 Tahoe LTZ 12/06 -
04 Colorado Z71 04- 06

Westronics

Redmond, WA

Moderator

Joined: 08/07/2002

View Profile

Offline
Posted: 10/10/08 10:38pm Link  |  Quote  |  Print  |  Notify Moderator

dleslie125 wrote:

We part company on this one completely my friend. Given the mileage an ethical dealer WOULD make it very clear that there was no warranty. A shyster dealer would not. IMO the purchase price with and without a warranty would be significantly different. Most MHs have MORE than 300 miles on them when they arrive at the dealer. As I stated earlier, I can't imagine buying a Thor product given the frequency of problems I've read about and heard about from owners.

Your belief seems to be that it is the goal of the dealer to take the buyer for all they can. Maybe most are like that, and if that is the case none of them deserve to survive the turmoil we are seeing.


Well, I agree they have a moral duty to make sure the purchaser understands the warranty issue, especially on a transaction like this one, but they have no obligation to do so.

There is simply no excuse for a purchaser of ANY used vehicle to not be absolutely certain of what warranty they do and do not have. It's part of the responsibility of making such a purchase.

I do think that a dealer/manufacturer really should have a warranty on such a nearly-new vehicle, but neither is under any obligation to do so.

One simply must understand what one is getting into, and not rely on someone else to tell you that. The dealer's job is to sell, and the buyer's to understand what they are buying.

A good dealer will really care about their customers and really want satisfied customers to get repeat business. However, not all, or even most, perhaps, dealers are like this which is why buyers must take responsibility for understanding things like what warranty exists.

dleslie125

Southern Ontario/Palmetto FL in Winter

Senior Member

Joined: 03/21/2003

View Profile

Offline
Posted: 10/10/08 11:45pm Link  |  Quote  |  Print  |  Notify Moderator

Westronics wrote:

dleslie125 wrote:

We part company on this one completely my friend. Given the mileage an ethical dealer WOULD make it very clear that there was no warranty. A shyster dealer would not. IMO the purchase price with and without a warranty would be significantly different. Most MHs have MORE than 300 miles on them when they arrive at the dealer. As I stated earlier, I can't imagine buying a Thor product given the frequency of problems I've read about and heard about from owners.

Your belief seems to be that it is the goal of the dealer to take the buyer for all they can. Maybe most are like that, and if that is the case none of them deserve to survive the turmoil we are seeing.


Well, I agree they have a moral duty to make sure the purchaser understands the warranty issue, especially on a transaction like this one, but they have no obligation to do so.

There is simply no excuse for a purchaser of ANY used vehicle to not be absolutely certain of what warranty they do and do not have. It's part of the responsibility of making such a purchase.

I do think that a dealer/manufacturer really should have a warranty on such a nearly-new vehicle, but neither is under any obligation to do so.

One simply must understand what one is getting into, and not rely on someone else to tell you that. The dealer's job is to sell, and the buyer's to understand what they are buying.

A good dealer will really care about their customers and really want satisfied customers to get repeat business. However, not all, or even most, perhaps, dealers are like this which is why buyers must take responsibility for understanding things like what warranty exists.


You are making far too many assumptions about the intelligence of dealers and salespeople. If you search back a few years you will find the "fun" I had with respect to the Allison warranty on my Journey. The printed material in the bag (I checked ALL the warranties before purchasing) in the MH said 5 years. Allison claimed it was 2 years (the TranSynd converion problem). It took a lot of my time but I got it back to 5 years where it legally should have been and IMO was to start with. That taught me a lesson - virtually no one understood the problem when I raised it, but when I got through they all did - Freightliner, Winnie and Allison. The dealers? Clueless.

Cool Mike

Mendocino. Calif.

Senior Member

Joined: 06/24/2006

View Profile

Offline
Posted: 10/11/08 12:31am Link  |  Quote  |  Print  |  Notify Moderator

In a Court of law, it might boil down to what the "AVERAGE PERSON" would expect when buying THIS UNIT from a DEALER like this. As well as the seller knew it had no warranty, and may have been legally obligated to insure that the new owner know that. Like they are about the deal not including insurance, in some states. A dealer may have more obligations than a private party in selling this unit.


2001 27' Four Winds Class-C E-450 V-10.
Buick Park Ave Ultra, Ford Ranger PU, JD 500 backhoe.
1941 Farm All "A"

Mr. Fix-it

Dayton, Ohio (Huber Heights)

New Member

Joined: 05/05/2005

View Profile

Offline
Posted: 10/11/08 09:49pm Link  |  Quote  |  Print  |  Notify Moderator

My Outstanding Experience with Four Winds. I have read most of the negative responses regarding Four Winds and their warranty service. My experience with them was just the opposite. We took delivery of a 2007 Four Winds Chateau 31F in the summer of 2007. Later that fall, while cleaning the unit after our first longer outing, I noticed that under most of the graphics on both sides of our new motorhome, there were random nickel-sized indentations and what appeared to be blisters. But checking the blisters I determined that they were not bubbles per se, but were like bumps in the fiberglass. I took the motorhome back to my dealer, which is 45 miles away, only to find out that they had no idea on how to fix the problem and suggested I call the factory since the unit was early in it’s warranty. Not really expecting any help from Four-Winds I sent them an email explaining our situation. Stony answered my email within an hour asking me how soon I could bring our motorhome to their factory. Long story shorter, at absolutely no expense to us, they completely removed and replaced both sides/walls, to include the two slide outs, They also added a few new touches and corrected a short list of quality issues. To top that off, they did a complete and documented check of all the systems (gas, electric, heating, cooling and plumbing to include the fresh, gray and black water tanks. It took about three weeks to do all this work. When we picked it up, I was a little concerned about the quality of their repair work. To our great astonishment, our motorhome was in much better condition than when it was originally delivered to us. I found virtually no quality issues. GREAT!! Throughout this entire process, I was treated with great respect and enjoyed the VERY helpful and friendly staff, including Stony Thornburg, and especially Mary Faulstich. Would I buy another Four Winds motorhome? You bet! I’m just sorry that others have not had the same kind of experience as we did. My apologies for the length of this reply.


2004 Ford F-150 4x2 SuperCab 6.5' Bed 5.4 V8 SB Ram-Air Intake 3.73 Limited-slip AIR LIFT "Ride Control" Air Bags Reese 16K Slider
2005 ROCKWOOD 8285SS 30.5' 8200 lbs GVWR 1100 lbs actual Kg. Pin Wt. Honest 10.5 Avg Towing MPG @ 60 MPH for 6K mi.

Cool Mike

Mendocino. Calif.

Senior Member

Joined: 06/24/2006

View Profile

Offline
Posted: 10/11/08 10:23pm Link  |  Quote  |  Print  |  Notify Moderator

Mr Fix-it, Im sure your not alone with having good service from a good product. I have not had any major problems with mine in its 93K miles life, and I must say it still drives like it did years ago.
And I also had the best of service from the factory on window parts even after it was well out or warranty. Four Winds has been good to me.

RVWithTito

Poulsbo, WA, USA

New Member

Joined: 08/21/2008

View Profile

Offline
Posted: 10/12/08 11:18pm Link  |  Quote  |  Print  |  Notify Moderator

I always compare buying a used RV with the experience of buying a used boat. You really have to know what you're getting, and there's no one out for your interest except you. I've got a 2007 Four Winds and am really happy with it. Fortunately we haven't had any major issues that I haven't been able to resolve myself. Perhaps, I got lucky. I'm hoping to keep it for a long time.

By the way when I picked up the rig, my dealer advised me to inspect the roof seals at least once a year. I go up there quite frequently so that's not a problem. So far I haven't had to do anything.

For what it's worth though, I'd probably go with another manufacturer next time.


2007 Four Winds 31F Class C
Ford E450 Triton V10
2004 Honda CRV Toad
Roadmaster Sterling Towbar
Roadmaster Even Brake

Photos, trips, maps and tips at www.RvWithTito.com

clydedoerr

Hardeeville SC

Senior Member

Joined: 06/23/2005

View Profile

Offline
Posted: 10/13/08 09:42am Link  |  Quote  |  Print  |  Notify Moderator

I also have a 2007 four winds and have had only one problem that was corrected by the dealer right away. Four winds has always responded to me, very quickly, within an hour and have been very helpful by email.. You can bash any product, but in my book four winds gets an A plus in my satisfaction.

RetiredbutWorking

Central Texas

Senior Member

Joined: 02/10/2006

View Profile

Offline
Posted: 10/13/08 09:54am Link  |  Quote  |  Print  |  Notify Moderator

No warranty, no free repair! End of subject. Times are tight and these manufactureres can not continually extend good will to owners of used/abused RVs. We all know this. They are barely getting buy and general RVv quality has always been a******shoot. It is probably getting/going to get worse. It would suck to be in the OPs shoes, but that is life.


RBW

Reply to Topic  |  Subscribe  |  Print Topic  |  Post New Topic  | 
Page of 4  
Prev

Open Roads Forum  >  Class C Motorhomes  >  All

 > Reply from Four Winds on body issue


Search:   Advanced Search

Search only in Class C Motorhomes


New posts No new posts
Closed, new posts Closed, no new posts
Moved, new posts Moved, no new posts

Adjust text size:

© 2008 Motorhome Magazine | Terms & Conditions | PRIVACY POLICY | YOUR PRIVACY RIGHTS