larryandpaula
Vancouver BC
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I was at the Humdinger RV Show today in Chilliwack helping my friend buy her first TT. We got a cheap price from Watts in WA state to help us negotiate on a Jayco 22FB. Traveland sells the Jaycos here in the lower mainland of BC and the salesperson was telling me something that I think is a little crooked - but he sounded very convincing.
He said that if we bought a Jacyo in the States - Traveland WOULD NOT service it, since it needs CSA Approval. CSA Approval is only something that the manufacturer does for units that are destined for export to Canada. (This sometimes gets confused with the approval for Transport Canada that you can get at Canadian Tire - not the same thing). I've heard that some US lots order units with CSA Approval to be able to sell to Canadians - again the salesperson said this is NOT TRUE and that those salepeople are misleading customers (CSA Approvals only get done to those units that are destined for Canada).
What is the truth here? Can Traveland REALLY refuse to service a unit bought in the States just because of the CSA Approval issue? If the wiring and schematics are all the same, does it matter? Or is this just some 'rule' that the sales department has invented and informed the service dept. to avoid losing sales to US Retailers?
I asked the salesperson at Traveland, "So, if I called Jayco today and told them that your service dept. would refuse to do warranty service one of their units because it was bought in the USA - even if it was approved by Transport Canada (thing to do at Canadian Tire), they would say, 'That is correct'". He said, "Yes".
I think this is hogwash. Has something changed? When I bought my Jayco in Dec. 2006, they were servicing units bought in the US - just giving them a lower priority.
What's changed? The par dollar? Are the Canadian retailers getting crafty in their double-speak to avoid losing sales to US retailers?
Thanks,
Paula
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Andrew in Canada
SW ONtario Canada
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So by extension......if one of our American friends was visiting Canada and needed service work, this dealer would not be able to repair the american unit because it didn't have a CSA sticker on it !?!?!?!...Sorry you will have to haul that back over the border to get it repaired !" :-)
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larryandpaula
Vancouver BC
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Good point Andrew - North Americans can get warranty service cross border when traveling - so why not on an ongoing basis? What gives?
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JackD
Montreal, Qc,Canada (when not on the road)
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Most electronic equipment (TV, VCR, Microwave oven, etc) in a TT (motor home in my case) bought south of the border will not be covered by the manufacturer's warranty in Canada.
That is true for Sony, Panasonic and LG and maybe others.
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bobofthenorth
Nipawin, SK
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That is typical salesman BS. CSA in Canada corresponds to UL in the US and (most of the time) the standards are the same. So, while it may not say "CSA" on the unit, it may actually have CSA approval.
Whenever a salesdroid tries the "you won't be able to get service" line on me I always look very concerned and ask "Oh, do these units need a LOT of service? Are they that unreliable?"
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skrams
Burlington, Ontario
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They are just trying to scare you into buying Canadian. I bought a MH in Buffalo, NY last fall. I needed warranty work done so I drove it back down to the US dealer where I bought it and left it with them. No problem.
There is not much to do to a MH (or a TT) to meet Canadian standards. Go ahead and buy in the US because if you go by my experience with Canadian dealers they won't even call you back after trying to do a deal with them.
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Kenneth
Washington, the state
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Ask Jayco. I expect that they want to support their Canadian dealers and will not authorize warranty payment except in the conditions specified in the warranty book and the franchise agreement with the dealerships. The dealer can't do warranty work if the manufacturer won't authorize payment.
As skrams said, a short trip to Washington might be well worth the bother for warranty work if any is needed.
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littlebigbar
Victoria, BC, Canada
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Paula, you have just experienced Traveland's arrogance. I would AVOID that dealership at all costs, even if it means looking at other brands (and there are alot of other brands out there!!!) I have had some very bad experiences with them. I also have a good friend who purchased an AIRSTREAM from them only to have extremely POOR after service. This is completely unacceptable.
Although they are a registered warranty dealer, they would not supply me with parts nor service for damage my Coleman tent trailer received. I live on Van Island and purchased my trailer here, but keep it on the mainland at some property we own there. It suffered some damage and Coleman directed me to Traveland so that I could get a "local" dealer to service it (without ferry travel etc.). Traveland refused to order me parts, and even denied service because I "did not buy my trailer from Traveland" even though they are a Coleman dealer. You can PM me if you need more info. There are alot of other dealerships to choose from.
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heavyputer
Ontario, Canada
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It's still as the old saying goes, "how do you know when a salesman is lying?" his lips are moving......
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Matt & Carol
Fulltiming USA & Canada
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We have purchased more than one RV south of the border and that is BS
You can also have one built to CSA and purchase it from a US dealer. The cost will vary from a few hundred dollars to around $1500 more depending on the options.
The real question to be answered is why can Canadian dealers not come close to the pricing offered by US dealers. However I believe this is starting to improve, apparently there are some out east who are now coming closer on some product lines.
Can they refuse to provide service? Yes they can by simply stating that they have to service their customers first. The manufacturer cannot force them to do otherwise but they can direct you to somebody who will provide the warranty support.
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