Flintstones
Massachusetts
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Joined: 07/18/2001
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My cousin bought a Jayco 30.5 BHS fifth wheel from them this past July. I went with him for the PDI and to tow it home.
RV Direct was excellent to deal with. Family owned and operated chain of dealerships were very good to deal with and had great follow though with after the sale minor issues.
We met Don Strollo, the president of the firm, who was very courteous and genuinely interested in my cousins comeplete satisfaction during and after the sale.
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jholmberg
USA
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Joined: 08/26/2008
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What I don't get is if you pickup at the Keystone factory, (another poster mentioned) in Elkhart, this means that no dealer does a PDI on the unit, and RVDirect gets paid, and doesn't even touch it. I have heard this many times. Dealers (internet or not) should not be aloud to have customers pick up their units at the factory, and customers should not do this, as no dealer goes through the unit. Keep this in mind if you are looking to purchase an RV!
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zemke
Ridgefield, CT, USA
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Joined: 09/24/2003
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Quote:Dealers (internet or not) should not be aloud to have customers pick up their units at the factory, and customers should not do this
Nonsense!!!!
If you value local service that much - fine. But please don't suggest that I should be prevented from picking up my new RV at the factory. Yes, I object to someone wanting to decide, or restrict my choices based on their opinion of what is best for me and others like me, but there's more.
In my case, next year, I will be hitting the road full-time spending almost all of my time in the West. I currently live in the East, but the dealers in my area that I've talked to still want their full markup. "Local service" in Connecticut will have zero value for me.
Dan
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davelinde
Freehold, New Jersey
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Joined: 11/02/2003
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jholmberg wrote:What I don't get is... no dealer goes through the unit. Keep this in mind if you are looking to purchase an RV!
I do no know what RVDirect does now, but in 2004 they had a company named Charger who did the PDI and PDI walkthrough with me. They were excellent. They were in Elkhardt so we went close to the factory but not actually TO the factory. They showed me the list of things they had repaired before I got there and there was one item missing - the factory had someone drive it over to us.
For RVW, they are a dealership in Ohio and they do the PDI.
I have no problem with this model. These dealers are brokers with low overhead, fine with me.
Dave Lindemulder
Tammy, Mark & Kirsten
04 Dodge 2500 4x4 SLT QC/SB
HO-CTD/48RE - Graphite: Raptor SS nerfs, Prodigy, Reese 16K Kwik-slide, BD X-Monitor, PML Trans pan, PML Diff cover, Firestone Airbags
09 Heartland Cyclone 3210
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Ron44
Jarrettsville, MD.
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Joined: 12/20/2005
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Take your quote from RVDirect to the local dealer and add a few bucks,(that you would have spent traveling to RVDirect), and make a deal localy. You will get better service from a dealer you bought from.
This is the process I used when buying mine. The dealer was very happy to do business with me, and service is great
05 Chevy Silverado 2500HD Duramax EC LB
06 FR Sandpiper 285RG
PD9260 Conv/Charger
16" Alum. wheels
BFG Commercial LT225/75-16E
Trail-Air Equa-Flex
Reese 15K hitch
Prodigy Brake controller
Honda EU3000i geny
Bilstein shocks
Firestone airbags
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jholmberg
USA
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Joined: 08/26/2008
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Oh, I am all familiar with dealers, lol...
What I am saying is, if you are going to buy on the internet and save some money...make sure you are getting a nice thorough PDI. There are enough wholesalers out there who will give you a great price, great service, and a great PDI. Not have you go pickup your unit at the factory...To me that's just cheating lol. The dealer (RV Direct) wouldn't even have to touch it in the above mentioned post. OK Bob, thanks for your $20,000...now go pickup your unit and have a nice life! As a consumer, this is a large investment, and give your business to a dealership (internet or local) that WILL do a thorough walkthrough / pdi and actually put their hands on the unit 
That's all I am saying.
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cruz
Prescott, AZ
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Joined: 10/02/2007
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We bought our Designer from RVDirect last year. They were great to work with, and, after picking it up myself in Des Moines, I saved close to $10K over the best local deal I could get.
No dealer around here would touch that price, and a couple of them told me I would go to the bottom of the list when it came to service. It's funny, because when I went to that dealer's service department for warranty work, they were great !! I told them what the saleman told me and they said "Salesman will tell you anything to get the sale".
The Des Moines facility did the PDI ... but to be honest, I knew more about the trailer then they did!! There were a couple of issues that they fixed right away.
Would have no hesitation buying from them again. !
CRUZ
HR & Beth
2006 Chevy Silverado LT3 3500HD, DRW, D/A, CC, LB, 4x4 and RED
2008 Jayco Designer 35RLTS
Cassie - pure Black Giant Schnauzer
Mollie - pure White Mini Schnauzer (the boss)
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wittmeba
Roanoke, Va
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Joined: 02/02/2001
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DaveLinde,
With either RVW or RVD, what do you do for service? I would think any local dealer might be a little upset with you for not working with them. I would be concerned that if you had a problem that 'required' dealer service it may be difficult to get help.
Bruce
Bruce & Carolyn Wittmeier
Viet Nam Vet 1968-69
I was born in Great Falls, Mt. My parents moved when I was 5.
I found them when I was 10 - they were in California.
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JJnLilly
Ohio
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Joined: 05/29/2006
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Not quite the same, but the last two vehicles we bought (including the Ram in our signature)were purchased at local dealers. Within 6 months of each purchase, the 'local' dealer either sold out or went out of business. Found that other dealers were more than willing to handle warranty and service work. Most warranty work is reimbursed by the manufacturer so it's sometimes easy money for dealers.
2007 Ram 2500 QC CTD
2004 Cougar 290RK
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pritch272
Martinez, GA
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Joined: 03/18/2006
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As davelinde stated, you do not pick up the unit *at* the factory, but at the dealer coordinated place where the unit is prepped and ready for you. It was located in an enclosed facility.
Also, service is not a problem for us, the local RV dealer said they would gladly service it.
Retired US Army
2000 Ford F250 SD 7.3 PSD, Firestone Ride-Rite™ air springs
2007 Keystone Laredo 29RL, Doran Pressure Pro and Metal Tire Valves, 16" Michelin XPS Ribs, Dirt Devil CV950 Central Vacuum, 2000W AllPower (Honda Clone), 4000/3500W Champion C46540
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