ron.dittmer
Near Chicago
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Joined: 02/26/2007
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Regarding RV ratings, Ripsnort shared This Customer Satisfaction Survey with tallied results for comparison. I thought it was worth posting on it's own.
There are 12 different scores you give. It goes very fast so don't think it's too much trouble.
If we all "honestly" filled out the one for our own motorhome, it would greatly influence the data, which others here on RV.net could use when shopping for a new or used motorhome.
Start The Survey Here
Bought new in June 2007, Phoenix Cruiser-2350
Fits inside our garage.
Dingy towing a red Toyota MR2 Spyder
See The Inside by clicking on "View Profile" and scroll down
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Danpaine
Bucks County, Pennsylvania
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Joined: 06/06/2005
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Filled it out - hopes it helps someone out - only things - There are a couple of n/a's I would have chosen, if it was an option to pick - dealer support - n/a (I bought it from a person); support from manufacturer - n/a (no problems). 2002 Dutchmen Express - only other thing - it's a 4x4 conversion, so the handling/ride is effected by that to a degree. Thank you.
2002 Dutchman Express 4x4
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CISCO8325
Peoria,az.
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Joined: 07/21/2006
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did the survey and looked at the rating of others.Looks like majority of them are in the 50-60 percent range. what does that tell you? looks like the industry needs along way to go to get up to standard customer status
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Texas TC
Corinth,Texas
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Joined: 05/28/2007
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Look at the numbers and ratings more closely. The maximum is 75, not 100. I really think it should be based on 100%. Therefore, a rating of 60 is really 80%. It is a bit confusing because we are accustomed to seeing things rated on a 100 basis point system.
2008 Gulf Stream SuperNova (6331)
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Gene in NE
Omaha
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Joined: 09/15/2003
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ron.dittmer - Thank you for starting this topic. It does get you looking in certain directions. Besides what others have pointed out, you do need to look at the number of reviews. For example, the brand "Nu-Wa" currently has 128 reviews with a total score of 71. This might be a better indicator than the brand "Len-Dar" having a total score of 75, but only 1 review.
Sorry, I have a degree in mathematics with several statistical analysis courses.
2002 Trail-Lite Model 211-S w/5.7 Chevy
Gene
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ron.dittmer
Near Chicago
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Joined: 02/26/2007
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All very good input.
Yes, the highest score is stated as 75, so understand that when reviewing scores.
Yes, 2 inputs have little consideration over 25 inputs.
Yes, How can you rate the factory or dealer if bought used? A neutral position may be the way to go, but maybe not. That's a tough call.
Understanding the influences & variables, it can still be good reference.
I wish I knew how to read the comments one can add at the bottom. Anyone figure that one out?
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Bumpyroad
Virginia
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Joined: 12/01/2005
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gosh, one of the highest rated ones are a piece of junk IMHO.
sort of gives me NO confidence in this popularity contest.
bumpy
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martinandanne
Dallas, Texas
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Joined: 09/04/2006
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CISCO8325 wrote:did the survey and looked at the rating of others.Looks like majority of them are in the 50-60 percent range. what does that tell you? looks like the industry needs along way to go to get up to standard customer status
A quick copy and paste into Excel and a couple of calculations reveal that the average score is about 60. But remember that is on a scale of 1-75. So that would equate to an 80% satisfaction rating. Personally I would call that pretty good.
Just my 2 cents.
Martin
2008 Four Winds 5000 23A
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janstey
Glenwood, IA
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Joined: 05/15/2003
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I noticed you can take this survey over and over again. I hope the manufacturers don't raise their scores artificially by multiple vote entries???
JeffA and KimA
2003 Four Winds Chateau 31S Class C/Ford V10/with slide
2003 Jeep Liberty toad, all 4 down w/brake buddy
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texasbaskets
Frisco, TX
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Joined: 10/06/2003
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janstey wrote:I noticed you can take this survey over and over again. I hope the manufacturers don't raise their scores artificially by multiple vote entries???
You're right, so I rated mine AND everyone else's while I was in there.  
Michael, Kay, Hans (our Mini-Schnauzer co-pilot) and Prissy (Hans' Malti-Poo co-pilot)
'05 Coachmen SportsCoach SE 372DS a.k.a. "Mana's Cabana"
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