Lariat trucker
Sticksville, TX
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According to the repair tech that fixed it, he found silicone sealant at several points on the pan around bolt holes. He reinforced what was said by another poster. It is not necessary to use sealant on the trans pan. He said just replace the "reusuable" gasket and your good to go.
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kaydeejay
SE Michigan, USA
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Joined: 07/26/2004
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Big difference between "silicon" and "silicone". If the silicone was from a sealant applied to the pan gasket I'm not surprised Chrysler denied warranty. OP needed to find out who applied it and go after them (assuming it was some kind of repair shop).
Keith J, Retired from GM Engineering
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Lariat trucker
Sticksville, TX
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The previous transmission repair was done at the same stealership that denied the warranty claim. The silicone was never a part of the warranty issue. It was found after the truck was moved to another shop.
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lesmore49
canada
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Joined: 11/25/2004
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Fast Mopar wrote:Lariat trucker wrote:As far as how Chrysler and the Stealership responded to the issue no change there, I could not in good faith recommend a Chrysler product after this experience.
I have owned many Chrysler vehicles and plenty of non-Chrysler vehicles. I have had problems with dealership service departments (and their factory backing) with several of them. You might find a better service manager at the Chevy dealer, but then 2 years later he/she might be working at the Ford or Honda dealer. It all depends on the people there at the time.
This is exactly the situation. Personnel move from one dealer shop to another. It's a******shoot whether or not your vehicle will get a good repair.
When I buy a new vehicle, I just hope and pray that nothing goes wrong and I don't have to take it into the dealership for 'repair'.
I even have difficulties getting dealers to do an oil change properly.
lesmore49
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Lariat trucker
Sticksville, TX
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Very good point. It seems that the good service managers have bad claim ratios and get forced out. If they are lucky they get in at another dealership. So what makes a good service manager? He never says no? We all know that won't fly with the mfg.
Being fair and honest is all I ever ask. I know that they have to deal with idiots all day long so just be consistent, honest and fair. Don't make things up and don't make decisions for the mfg. on questionable issues. If I got the response "I can't get Chrysler (or any mfg.) to pay for this then I know where to go. Don't create issues where issues don't exist.
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kaydeejay
SE Michigan, USA
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Lariat trucker wrote:The previous transmission repair was done at the same stealership that denied the warranty claim. The silicone was never a part of the warranty issue. It was found after the truck was moved to another shop. If that was the ONLY other work ever done on the trans I think you would be quite justified in going after to the previous dealership for your out-of pocket expenses.
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Lariat trucker
Sticksville, TX
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The stealership GM called Friday afternoon and made my son an offer to "compromise" they want to pay the trans repair bill. They won't pay the rental charges because the warranty wouldn't have covered it and they want him to sign a confidentiality agreement so he doesn't disclose any information to any outside source about the issue. The GM said they have no control over Chrysler's decision to restrict the remaining engine warranty. My son told him to shove it!
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jthorpe
Raleigh, NC
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camping man wrote:I think the 48RE is junk, I heard were someone else needed one repaired too. 
Never had a 48RE but had a 47RE that needed to be rebuilt twice. Right after that, had to replace a VP44. That was not fun. I think the Dodge trucks have come a long way since then. Of course, the 1st gen engines will probably be running 40 years from now! 
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rsh_757
Auburn, WA
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Lariat trucker wrote:I really came down on the 48RE as being a junk transmission. I will retract that statement as far as my son's truck. The failure was created by a human not the transmission itself. As far as how Chrysler and the Stealership responded to the issue no change there, I could not in good faith recommend a Chrysler product after this experience.
I think if you based recommendations on dealer/maker response in general you wouldn't be able to provide one in good faith for any of them. There are bad dealers and support people spread out all over the place. It is very hit and miss. Sometimes it comes down to the very people working there. Being an owner of three different types of vehicle I can attest to this without a doubt.
I keep waiting for my 48RE to fail, many people have told me it would, I have read tons of posts about how they are junk and the weak link in my pickup, because it isn't a six speed, because it doesn't lock out overdrive (which I like) and how they have a long history of failure based on internet postings referring to "Friends" or "family" who actually own one. Guess, I will just keep waiting.
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Jarlaxle
New England
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There's a reason the CUmmins was dialed back with the slushpump until recently. That reason being: the transmission could not handle it. The 5 and 6-speed manuals could and can handle just about anything you can throw at them.
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1984 Ford B-700 school bus conversion, Thomas body
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